Your privacy, clearly explained.
This policy explains how this website handles your information.
Last updated: 17 October 2026
General wording for professional review before final business approval. Refer to the written quotation, service agreement and mandatory legal rights.
Who we are and how to reach us
VIVA Media Agency operates this website and handles project inquiries. For privacy questions, access, correction or deletion requests, contact [email protected].
Information you choose to share
The inquiry form collects your full name, email, country code and phone number, service, project summary, details and optional budget. Please do not include passwords, payment card data, identity documents or sensitive personal information.
Why we use it
We use these details to understand your request, respond, prepare a proposal and manage an agreed project. Sending an inquiry does not subscribe you to a marketing list and does not create a service contract.
Submission and delivery
The form is processed by a serverless service on Cloudflare and sent to our business Gmail inbox. Cloudflare and Google process the information needed for delivery, hosting and security under their own policies. Resend processes your email address, inquiry reference and selected language to send a transactional confirmation; your project details are not included in that confirmation. A success message means acceptance by the delivery service; delivery delays or spam filtering can still occur.
Storage and access
Inquiries are retained in business correspondence for follow-up and, where a project starts, project administration and any applicable recordkeeping obligations. Access is limited to people who need the information for the work. The website does not maintain a public lead database or store the form fields in your browser after submission.
Preferences and technical information
Language and theme choices are saved locally on your device. Cloudflare may process IP addresses, request information and security events to operate and protect the site. We do not install optional advertising trackers or analytics cookies; fonts and visual assets are served locally.
Direct channels and international processing
WhatsApp, Instagram, telephone and email are optional contact channels with their own provider policies. Service providers may process information outside Jordan. Use a channel you are comfortable with and share only what the project needs.
Your choices and requests
You can ask us to access, correct or delete your inquiry, or object to optional uses, subject to applicable obligations and legitimate project records. Clear browser storage to reset preferences. We may ask for proportionate verification before releasing personal information.
Security, children and updates
We use encrypted connections, input validation and abuse controls, but no online system can guarantee absolute security. This business site is not directed at children. If you believe information was submitted inappropriately, contact us. Material policy changes will be reflected here with an updated date.
VIVA AI Assistant
VIVA AI is an automated information assistant, not a person. Welcome messages and recognized FAQs are handled on your device without AI inference. Custom questions, up to 600 characters, are processed by Cloudflare Workers AI against approved public VIVA information, along with up to three public topic identifiers from the preceding answer to help understand follow-up questions. Generated replies remain in page memory; server-side replay records contain approved topic identifiers only. Please do not enter personal details, passwords or sensitive information. Conversation text stays in page memory and is cleared when the page closes or reloads; VIVA does not retain question text or complete transcripts on its servers. A necessary secure, HTTP-only session cookie lasts up to 24 hours for request limits, and session storage remembers dismissal of the help label. Daily request limits use rotating hashed IP identifiers, temporary session identifiers and ID-only response records, cleared at the next UTC day boundary. Aggregate counts of FAQ use, refusals, custom requests, failures and model token usage are retained for up to eight days; no conversation content is included. Providers may process technical information under their own policies. AI can misinterpret a question; verify important details with the team. This assistant cannot book services, make contracts or issue binding quotations. Contact [email protected] for questions or requests.